About the role As a Service Support Engineer, you will provide technical support for reactive and preventative maintenance activities across our estate. You'll work closely with field teams, planners, contractors, and engineering colleagues to resolve maintenance issues, improve asset reliability, and deliver a safe, compliant, and efficient environment for our customers and colleagues. This is an excellent opportunity for an experienced engineer seeking a varied, nationwide role within a dynamic and professional environment.
This is a national role, requiring travel across the UK. Candidates must be willing and able to travel as required and stay away from home when necessary. Applicants must hold a full UK driving licence and have access to their own vehicle, which will be used for business purposes in line with company policy.
What is in it for you We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
This is a national role, requiring travel across the UK. Candidates must be willing and able to travel as required and stay away from home when necessary. Applicants must hold a full UK driving licence and have access to their own vehicle, which will be used for business purposes in line with company policy.
What is in it for you We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
- Providing remote technical support to diagnose maintenance issues and drive permanent, timely resolutions.
- Using data, systems, and insights to identify trends and opportunities to improve maintenance performance.
- Collaborating with colleagues to optimise resource planning and dispatch activities, building strong stakeholder relationships.
- Supporting the development of incident management and investigation processes and Ways of Working.
- Undertaking site visits as required to provide technical support and assurance.
- Ensuring maintenance activities are completed safely, compliantly, and within agreed service levels.
- Putting customer, colleague, and community welfare at the heart of every decision and managing workload effectively to deliver the best outcomes.
Operational Skills
- Performance management and continuous improvement
- Communication and stakeholder management
- Data analysis and problem solving
- Systems and IT proficiency
- Maintenance planning and processes
- Governance, compliance, and organisational skills
Experience
- Proven experience in the maintenance, servicing, and fault diagnosis of lifts, escalators, and travelators.
- Strong technical knowledge of mechanical and electrical systems associated with vertical transportation equipment.
- Ability to work independently and manage workloads across multiple locations.
- Commitment to delivering high standards of safety, compliance, and customer service.
- Customer service experience within a fast-paced 24/7 operation
- Minimum 5 years' experience in a related engineering role
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