About the role As a Senior Systems Analyst, you are an experienced IT Operations professional who supports application systems OR Infrastructure in a specific domain (network, platform, database, workplace). You work as a key member of operations teams, are an expert in ITIL processes, and are proficient in supporting infrastructure. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Specialize in a systems monitoring and support as a member of a technical team.• Keep technical skills up to date and keep track of new technologies• Basic scripting skill and knowledge to discuss with Systems Engineers• Participate in root cause analysis of major and significant incidents• Detailed knowledge of relevant SLAs and their implications for support• Detailed working knowledge of local processes• Good grounding in technology wide processes• Identifies, recommends and implements process improvements, across multiple areas• Can quickly diagnose the underlying cause of incidents• Identifies incident impact quickly• Delivers consistently high quality resolutions• Communicates effectively, escalating when and where is necessary• Spots patterns and trends in incidents• Excellent in communication and proactively keeping customer informed of the progress• Operate existing areas and resolve issues using existing procedures, knowledge, and the resources around me.• Identify the need for training and able to coach peers and team members on latest changes in application• Publish knowledge base articles for any new issues identified You will need Service managementMonitoring and operationsProcess automationData analytics and reportingOperational efficiencyMarket Knowledge (Service & Operations)Supplier performance managementCore TechnologyRetail Technology AwarenessCommunication & InfluencingStrategic Thinking & Problem SolvingCuriosity & LearningEmbracing and Enabling Change About us At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed. We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.