Seller Experience & Engagement Manager

Founded in Plymouth in 1989, The Range has grown to become one of the UK's leading and fastest-growing privately owned retailers. With over 280 stores across the UK and Ireland, we offer an extensive range of products spanning multiple departments. People are at the heart of our business, and we are committed to investing in our staff to help shape an extraordinary future.

As a result of our continued growth and ongoing success, we are seeking a dynamic Seller Experience & Engagement Manager to be based at our London Great Portland Street Office.

About the Role:

We are looking for a passionate and proactive Seller Experience & Engagement Manager to enhance the experience of our marketplace sellers across The Range, Homebase, Wilko and Bathstore. Reporting to the Head of Marketplace, you will lead seller communications, engagement and satisfaction initiatives, ensuring sellers feel informed, supported and motivated to grow with us. Acting as the voice of the seller within the business, you will use feedback and insights to strengthen relationships, improve engagement and help shape the future of our Marketplace.

Responsibilities:

• Develop and deliver the seller communications strategy, ensuring consistent, timely and effective communication across all seller channels.
• Create and manage a communications calendar, including newsletters, announcements, policy updates and trading opportunities.
• Design and deliver seller engagement programmes, including webinars, events, forums, recognition schemes and community initiatives.
• Measure seller satisfaction and sentiment through surveys, feedback channels and engagement metrics.
• Gather, analyse and share seller feedback, turning insights into recommendations and improvements across the business.
• Act as the voice of the seller, championing seller needs with internal stakeholders and driving positive change.
• Segment communications and engagement activity to ensure relevance across different seller groups.
• Encourage participation in campaigns, promotions, events and wider marketplace initiatives.
• Maintain seller-facing content, including help centre articles, guides, FAQs and communication templates.
• Establish and monitor seller engagement standards, working closely with Account Management teams to drive continuous improvement.
• Coordinate communications across Marketplace functions to ensure sellers receive clear, joined-up messaging.
• Present seller engagement, satisfaction and feedback insights to senior stakeholders and leadership teams.

Person Specification:

Essential

• Experience in seller engagement, partner marketing, B2B communications, account management or customer engagement within an eCommerce, marketplace or retail environment.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear and engaging content.
• Experience developing and delivering engagement programmes, events, webinars, forums or community initiatives.
• Experience designing surveys, analysing feedback and using data to drive improvements.
• Strong stakeholder management and influencing skills, with the ability to build relationships across multiple teams.
• Experience using CRM, email marketing or communication platforms to manage and measure engagement activity.
• Strong organisational skills with the ability to manage multiple priorities and projects simultaneously.
• Confident presenter with the ability to engage both internal and external audiences.
• Customer and seller-focused, with a passion for improving experiences and building strong partnerships.
• Analytical and insight-driven, with the ability to turn feedback into meaningful actions and recommendations.

Desired

• Experience working within an online marketplace environment.
• Understanding of seller lifecycle management, engagement and retention strategies.
• Knowledge of community management, partner engagement or loyalty programmes.
• Experience creating seller-facing content, knowledge bases or help centre resources.
• Familiarity with customer satisfaction metrics, sentiment tracking and engagement reporting.
• Experience working with cross-functional teams across Digital, Commercial, Technology or Operations functions.
• Knowledge of CRM, marketing automation or customer communication platforms.
• Experience facilitating workshops, events, conferences or industry forums.

What we offer:

• Competitive salary
• Pension
• Long service awards
• Employee discount
• Cycle to work scheme

Position: Permanent, Full-time

Hours: Monday - Friday, 08:45am - 17:30pm.

Location: London & Hybrid - 2 days per week onsite.