Reception Supervisor

Role: Reception Supervisor at Bedford Hotel

Hours: 40 hours a week (5 days out of 7 days weekly rota)

About Us:

Imperial London Hotels has been welcoming guests to the heart of Bloomsbury for nearly 200 years. Today, we operate a portfolio of hotels, restaurants, bars and event spaces, including the newly reopened The Imperial Hotel and the Royal National, the UK's largest hotel. The business continues to evolve, invest and grow, creating exciting opportunities for talented individuals to make a genuine impact.

We are now recruiting a Reception Supervisor at our Bedford Hotel. Nestled in the heart of London, Bloomsbury. Our Bedford Hotel with 184 rooms. It’s a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces.

As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests.

What You'll Do:

• Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings.
• Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
• Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.

Who you Are:

• You will have worked as a Front Office Supervisor/ Reception Manager with experience in the hotel industry.
• A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
• A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends

What's In It For you:

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

If this sounds like the perfect role for you, we would love to hear from you!