Product Development Manager - ServiceNow

The Role:

As a Product Development Manager in our ServiceNow team, you will work on either the core platform, the ITSM module or the ITOM module and bridge the gap between technical complexity and business value. You’ll work closely with business stakeholders and Next Tech to turn technology into a competitive advantage. At NEXT, we value your growth; you’ll have the opportunity to lead a dedicated team in an environment that prizes proactivity and collaboration.

What You’ll Take On:

In this role; you will be driving end-to-end delivery and ensuring our ServiceNow platform provides real value to the business. Your day-to-day will involve:

• Team management: Guiding a team of developers, administrators and analysts by setting clear sprint goals and managing resource allocation.
• Stakeholder partnership: Acting as the primary liaison for our stakeholders, translating technical bottlenecks into clear business decisions.
• Governance: Proactively managing projects, documentation, and risks to prevent "fire drills" before they happen.

What You’ll Bring:

• Project Management experience
• A solid grasp of the ServiceNow platform specifically around either ITSM, ITOM or the core platform
• The ability to make the complex sound simple, whether you are talking to a developer or senior leadership.
• You don’t just find problems, you bring potential solutions to the table and stay resilient during busy periods.
• A proactive approach to teamwork and a commitment to maintaining high standards of delivery
  

Please note: Part of the ServiceNow team are based in Sri Lanka, and occasional travel may be required

#LI-LE1 #LI-Hybrid

Benefits

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.