Online Samples and Operations Assistant

About the role

The Online Samples & Operations Assistant will play a key role in ensuring products are launch ready and available for customers to shop online at the right time.

The successful candidate will coordinate the end to end management of product samples required for ecommerce photography and product launches, ensuring samples are received, tracked and available in line with critical deadlines. Working closely with buying, merchandising, suppliers, shoot teams, photography studios and wider ecommerce teams, they will help ensure the smooth delivery of products launching online.

What is in it for you We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details You will be responsible for

• Manage the tracking and movement of product samples for ecommerce photography, ensuring samples are received in line with critical path deadlines.
• Maintain accurate sample trackers, providing regular updates on sample readiness and escalating risks that could impact photography schedules or product launches.
• Coordinate sample deliveries to and from photography studios, resolving any issues that arise and supporting on site sample management where required.
• Support the successful delivery of key events, trends and seasonal campaigns through effective sample tracking and coordination.
• Liaise with suppliers to ensure timely sample availability, proactively managing risks and supporting delivery against photography and launch critical paths.
• Support the successful launch of F&F products online, assisting with launch readiness, product enrichment and wider operational tasks where required.
• Work closely with buying, merchandising, marketing, studio and supplier teams.
• Assist with website checks to ensure a high standard of product presentation online.
• Assist with ad hoc administrative tasks across the Online Operations team.

You will need

• Strong interest in clothing products, fashion trends and delivering a great online customer experience.
• Ability to manage multiple priorities, activities and deadlines within a fast paced environment.
• Excellent organisational, planning and prioritisation skills, with strong attention to detail.
• Confident using Microsoft Excel and other Microsoft Office applications to manage data and track progress.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships across teams and suppliers.
• Comfortable working with data, systems and online product information to support product launches and operational activity.
• Ability to identify issues, manage risks and coordinate actions through to resolution.
• Strong written communication skills and a proactive, solution focused approach.
• Experience within ecommerce, marketing, buying, merchandising or product coordination would be advantageous.
• Experience of sample management, product lifecycle processes or critical path management would be beneficial.

About us You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here  for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.