A bit about the role
We are looking for an Instore Fulfilment Specialist to join our team.
- This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
- They will be responsible for successful allocation of tasks and monitoring of workload.
- They will role model and promote company values within the team and their peers.
- They will champion and train the team to work to agreed standard operating procedures
- They will support in driving continuous improvements within the operational key departments
- They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.
Key Responsibilities
- Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise
- Work closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are met
- To be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (RedPrairie , Zetes , Retek, Web - sphere, Metapack)
- Support developing Standard operating procedures to help meet operational goals
- Delivering against robust KPIs and targets
- Support on Implementing &/or improving processes to optimise service delivery
- Aid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)
- Be flexible with approach and be happy to support operational needs when requested
- Be prepared to take on additional responsibilities during promotions and peak
- Support with implementing the company’s Health and Safety policy – ensuring a safe working space for all associates
- Ensure quality procedures and targets are always strictly adhered to
- Monitors and assists in the maintenance of all hardware in the operation
- Fosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operation
- Experience
- A background within supply chain, preferably retail or a fast paced, commercial environment
- Supervisory experience preferred but not necessary
- Full time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off pattern
- Computer literate – knowledge of word, excel necessary
A bit about you
Personal Attributes/ Behavioural Skills
- Highly organised
- Able to solve problems efficiently
- Will require a proactive thinker who will drive the operation to success
- Exceptional attention to detail
- Ability to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.
- Perform well under pressure in a fast-paced environment