Operations Coordinator (6-Month Temporary Contract)
A varied operational support role responsible for KPI reporting, performance analysis, administration, project coordination, and issue resolution across online and store operations. Working closely with Operations Managers, stores, suppliers, and third-party partners, you will help drive performance improvements, manage invoicing and onboarding processes, and ensure smooth day-to-day operations.
Key Requirements: Strong organisational skills, attention to detail, Excel proficiency, excellent communication skills, and previous admin, retail, or operations experience. E-commerce or Q-commerce knowledge is beneficial.
What is in it for youOne Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here
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*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
You will be responsible forWhat I do:
- I support the Ops Managers with KPI performance reporting, analyzing store and area performances, sharing opportunities with retail teams and Service Support Partners to action improvements in stores and ensure compliance to required routines
- I provide second/third line support where needed to resolve issues both in company owned and franchise stores, upskilling help desk teams to offer continuous improvement in our online processes and support and owning day to day relationships with key supporting functions
- I process online refunds/shrinkage, raising claims with third parties and route causing poor performance to drive improvements with stores and providers by working closely with the Ops Managers
- I distribute next steps from project meetings and track their progress / resolution via Trello and email
- I manage all of the Online teams invoicing and raise POs promptly, liaising with finance to resolve any issues quickly
- I perform daily/weekly order checks by running reports and investigate where necessary, flagging to the Ops Managers and 3rd party partners
- I contact and engage with stores when appropriate – celebrating success and discussing solutions if underperforming
- I ensure all Zen Desk queries are responded to promptly
- I collate the online KPI central reporting and distribute to the team
- I own the onboarding/offboarding process for setting up new company and franchise stores with online
- I support the Ops Managers in managing our tech supplier Vista and manage the break fix process for store equipment
- I support the wider Online team with administration tasks such as POP, PIA, CAFs and Supplier
Technical Skills:
- Excellent time management, planning, attention to detail and organisational skills is a MUST
- Understanding of Microsoft Office, particularly Excel
- Must be able to communicate clearly, both verbally and in writing. Active listening and the ability to follow instructions are equally important
Qualifications/Experience:
- Store, Ops or Admin experience is preferable
- Project Management is preferable but not essential
- Experience or understanding of Q-Commerce or E-commerce
.