Night Operations Manager

Location: Bristol RSC

Shift Pattern: Wed/Thur-Sat 2000-0800

Pay: £19.81 + Night Shift Allowance + Benefits

About the Role

Are you an experienced, commercially minded logistics leader with an open management style and a track record of driving operational excellence?

We are seeking a Night Operations Manager to take full accountability for our Regional Service Centre (RSC) during the night shift, spanning both Warehouse and Transport operations. Leading through a team of Team Managers, Supervisors, and Colleagues, you will drive night-shift performance across safety, service, cost, and productivity.

In this high-autonomy role, you will champion a safe, compliant, and engaged environment—managing seasonal budgets, optimising unit costs (CPU), ensuring transport regulatory compliance ('O' Licence), and embedding a culture of continuous improvement across the site.

Key Responsibilities

Shift Leadership & Operational Performance

• Total RSC Accountability: Take full ownership of on-shift Warehouse and Transport operations to ensure site service, productivity, and financial targets are met.
• Budget & CPU Management: Assist in preparing seasonal budgets, manage shift resources to control cost per unit (CPU), and explain reforecast variances.
• Cross-Functional Integration: Coordinate closely across warehouse, transport, and wider network teams to ensure smooth intake, picking, dispatch, and delivery.

Health, Safety & Compliance

• H&S Leadership: Drive a zero-harm culture and maintain 100% compliance on Health & Safety and site housekeeping audits.
• Incident Management: Lead thorough accident investigations, implement immediate corrective actions, and conduct regular compliance floor walks.
• Transport Regulations: Ensure complete adherence to Operator (‘O’) Licence requirements and transport legislation across night transport operations.

People Management & Culture

• Team Development: Line manage 5+ Managers/Supervisors and 15+ colleagues—conducting formal performance reviews, return-to-works, 1:1s, and setting Personal Development Plans.
• Employee Relations: Manage first-stage HR procedures (investigations, absence management, disciplinaries, and consultations) within a unionised environment.
• Engagement & Communication: Deliver daily shift briefings, ensure thorough handovers, and foster a Fun, Fair, and Rewarding culture that recognises and celebrates success.

What You’ll Bring

• Commercial Logistics Experience: 3+ years of commercial management experience in a fast-paced, service-focused distribution environment.
• Dual-Operation Leadership: Proven experience managing both Warehouse and Transport operations, with strong knowledge of 'O' Licence regulations and pre-retail workflows.
• Financial & Analytical Acumen: Experience with CPU management, budgeting, productivity tracking tools, and data analysis (advanced MS Excel/Office skills).
• Unionised Environment Leadership: Track record managing HR/employee relations and working constructively within unionised operational frameworks.
• Educational Background: National CPC (Certificate of Professional Competence) desirable; GCSE Maths & English (Grade C/4 or above); Degree or equivalent qualification preferred.
• Personal Attributes: Resilient under pressure, articulate, persuasive communicator, and an open, coaching-focused leader.

What We Offer

• Competitive base salary with generous night shift premiums.
• Autonomy to shape shift strategy, team development, and operational continuous improvement.
• Comprehensive benefits package including pension scheme, health support, and staff discounts.
• Professional growth and senior leadership opportunities across our distribution network.
• Clothing allowance

Benefits

• Sharesave scheme
• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Generous bonus scheme for many roles
• Restaurants with great food at amazing prices
• Access to fantastic discounts at our Staff Shops
• Free on-site parking
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.