Manager

286311BR

Medical Operations Lead, Boots Online Doctor

London, Islington (Boots Online Doctor)

Permanent

Full-time

Job Description

Closing Date: Wednesday 11th November
Location: Remote / Hybrid
Contract: Permanent
Recruitment Partner: Frankie McCallister-Lyas
About the role:

Are you an experienced doctor ready to step into a leadership role at the forefront of online healthcare? We are looking for a Medical Operations Lead to oversee the day-to-day running of our medical service at Boots Online Doctor.

You’ll lead and support our team of doctors, making sure patients receive safe, high-quality and timely care from the comfort of their homes. Working closely with our operations, pharmacy and clinical governance teams, you’ll shape how our clinical service runs, improves and grows. If you’re a natural leader who cares about both patients and the clinicians who look after them, we’d love to hear from you!

Key Responsibilities:

• Lead the day-to-day clinical operations of our doctor service, making sure patient demand is met safely and efficiently
• Recruit, onboard, support and develop our team of doctors
• Plan clinical capacity and rotas together with our clinical operations team
• Monitor and improve the quality of consultations through audit, feedback and peer review
• Work hand in hand with People Development Managers to ensure levels of quality, engagement and productivity across the GP teams.
• Act as a senior point of escalation for complex clinical queries, complaints and incidents
• Contribute to clinical governance, including incident reviews, prescribing guidelines and policy updates
• Work with our product and technology teams to improve clinical workflows and our secure IT platform
• Undertake online, video or telephone consultations to keep your clinical skills current

What you’ll need to have:

• Full GMC registration with a licence to practise, and inclusion on the GP Register
• Substantial experience working as a GP in the UK
• Experience of leading, managing or supervising clinical teams
• A good understanding of clinical governance, audit and patient safety
• Excellent organisational skills and the ability to balance competing priorities
• You will be able to make decisions promptly and know when to ask for help
• You will have a can-do attitude and be committed to always improving our services
• You will be a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!

Rewards designed for you:

• Pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards
*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us:

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What's next:

If your application is successful, our in-house recruitment team will be in touch to arrange any next steps and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Business Area

Support Office

Function

Healthcare - Support Office

Keywords

MEDICAL, OPERATIONS, LEAD

Hours per week

37.5

Latitude,longitude 1

51.53591598629902, -0.10516631534551865

Airport

No

Should this appear on the No7 Beauty Company website?

No

Company

Non Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

7 - London

Area

167 - City and East End

Store

Islington (Boots Online Doctor)

Req Posted Date

28-Oct-2026

County

London North

Country

UK

Address 1

52 Upper Street

Address 2

The Business Design Centre

Address 3

London

Post Code

N1 0QH

Source

Boots