Learning and Development Business Partner

Job Title: Learning & Development Business Partner
Location: Hybrid Working - 4 Days in our office in Bloomsbury, London & 1 day WFH
Salary: Competitive + Excellent Benefits
Contract Length: 12 months FTC

About the Role:

At Imperial London Hotels, we believe our people are the difference. As we continue to evolve and invest in the future of our talent, we're looking for an ambitious Learning & Development Business Partner to join our People & Development team.

We're looking for someone who can act as a trusted partner to our hotel leaders, identify capability gaps, design innovative learning solutions, and deliver projects that have a genuine impact on business performance, employee growth, and guest experience.

What You'll Be Doing:

• You'll work closely with General Managers, Heads of Department and People leaders across the business to identify skills gaps, performance challenges and future capability needs
• Use people insights, business data and stakeholder feedback to recommend impactful development solutions
• Create engaging learning experiences that go beyond the classroom
• Develop blended, digital and AI-enabled programmes that support operational excellence
• Facilitate workshops and discussions that challenge thinking, build capability and drive action
• Help shape talent pathways and career progression opportunities across Imperial London Hotels
• Contribute to succession planning and workforce development initiatives
• Support the creation of skills frameworks and learning pathways that enable long-term growth
• Manage L&D projects from concept through to implementation
• Measure effectiveness through data, learning analytics and business outcomes
• Use insight to continually improve learning experiences and demonstrate value
• Promote learning initiatives across the business
• Ensure onboarding, compliance and essential learning activities are delivered effectively
• Help create a culture where people can develop, thrive and build rewarding careers

What We're Looking For:

• At least 3 years' experience in Learning & Development
• Experience partnering with managers and operational leaders to identify development needs
• Strong learning design and facilitation experience
• Excellent stakeholder management and influencing skills
• The confidence to challenge constructively and drive change
• The ability to manage multiple priorities in a fast-paced environment
• A recognised L&D, training or facilitation qualification
• CIPD Level 3 (or equivalent experience)

It Would Be Great If You Also Have:

• Experience in hospitality, retail or other customer-focused environments
• Exposure to multi-site operations
• CIPD Level 5 qualification
• Experience with coaching, mentoring or management development
• Knowledge of digital learning platforms, learning analytics and AI-enabled learning solutions

What You Will Get In Return:

• 20 days holiday (plus Bank Holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

Why Join Imperial London Hotels:

For nearly 190 years, Imperial London Hotels has been welcoming guests to the heart of London. Today, we're proud to operate a collection of iconic hotels and provide rewarding careers for thousands of colleagues.

When you join us, you'll become part of a business that is committed to developing its people, embracing innovation and creating opportunities for growth.

Ready to Make an Impact?

If you're a commercially minded L&D professional who loves partnering with leaders, shaping capability and delivering learning that drives real results, we'd love to hear from you!

#LI-IMP