Lead Hospitality Manager- Nottingham Racecourse

🏇 LEAD HOSPITALITY MANAGER – NOTTINGHAM RACECOURSE

📍 Nottingham Racecourse

💷 £22.76 per hour

📅 Race Days Only – Casual Role

🍽️ 180-Cover Restaurant

We are looking for an experienced Lead Hospitality Manager to take full responsibility for the operation of an 180-cover restaurant at Nottingham Racecourse on race days.

This is a senior hospitality management position, and the successful candidate will be responsible for leading the restaurant operation, managing the team and ensuring an exceptional guest experience throughout the event.

⭐ EXPERIENCE IS ESSENTIAL

Applicants must have previous hospitality management experience within a stadium, racecourse or similar large-scale event environment.

You must also have proven experience managing a large restaurant operation, including responsibility for teams, service standards and the overall guest experience.

This role is suited to an experienced hospitality manager who is confident taking full ownership of a restaurant operation on a busy race day.

You must be able to commit to ALL race day fixtures in 2026 and 2027 for Nottingham Racecourse.

🍽️ KEY RESPONSIBILITIES

• Take full responsibility for the overall operation of the 180-cover restaurant.
• Lead, manage and motivate the FOH hospitality team throughout the race day.
• Ensure the restaurant is fully prepared and ready before service begins.
• Conduct team briefings and allocate staff to ensure an efficient service.
• Oversee all aspects of restaurant service and maintain consistently high standards.
• Ensure guests receive an exceptional, professional and welcoming experience.
• Manage guest requests, queries and complaints confidently and professionally.
• Monitor service levels and respond quickly to any operational issues.
• Work closely with the kitchen and BOH team to ensure smooth and well-paced service.
• Liaise with racecourse and event management teams where required.
• Monitor staff performance and provide direction and support throughout the event.
• Ensure all health & safety, food safety and venue procedures are followed.
• Maintain high standards of cleanliness, presentation and professionalism.
• Manage the restaurant through busy periods while remaining calm and organised.
• Take responsibility for the restaurant from setup through to service and close-down.
• Complete post-event checks and ensure the restaurant is left to the required standard.

👔 SKILLS & REQUIREMENTS

• Proven hospitality management experience – ESSENTIAL
• Previous stadium, racecourse or large-scale event hospitality experience – ESSENTIAL
• Previous experience managing a large restaurant – ESSENTIAL
• Strong leadership and team management skills.
• Excellent knowledge of restaurant operations and service standards.
• Experience managing high-volume hospitality services.
• Exceptional customer service and communication skills.
• Ability to lead a large team in a fast-paced environment.
• Strong organisation and attention to detail.
• Excellent problem-solving and decision-making skills.
• Ability to remain calm and professional under pressure.
• Confident working independently and taking full responsibility for an operation.
• Reliable, punctual and professional.
• A hands-on approach to hospitality management.

⚠️ Please note: This is a casual, race-day-only position. Applicants must have the relevant experience and be comfortable taking full responsibility for a large restaurant operation.

📩 To apply, please send your CV and details of your previous stadium/racecourse and large restaurant management experience.