Head of Finance - Customer and Personalisation

As Head of Finance for Customer and Personalisation, you will shape the financial strategy and investment agenda for a complex, fast-moving area of the business. Partnering with senior leaders, you will bring commercial insight and challenge to the choices that shape customer and business performance, from where we invest to how we measure value and balance near-term delivery with sustainable growth. You will lead a strong finance team and work across commercial, marketing, digital, data and technology to turn customer ambition into clear financial outcomes.

· Set the financial direction. Lead the financial contribution to strategy, long-term planning, annual budgets and rolling forecasts. Turn customer and commercial priorities into clear financial plans, scenarios and choices.

· Shape customer investment. Partner with leaders to allocate and optimise investment across loyalty, Clubcard propositions, personalised pricing, promotions, campaigns, customer communications and experience. Challenge plans constructively and protect value for customers and Tesco.

· Prove what works. Establish decision-grade measures of return, incrementality and customer value. Strengthen test-and-learn, attribution and performance reporting so investment can be scaled, reshaped or stopped based on evidence.

· Build sustainable economics. Develop and assess business cases, funding models and supplier propositions. Bring a clear view of sales, profit, cash, customer behaviour and longer-term value, including the assumptions and risks behind each case.

· Own performance and control. Lead monthly performance reviews, forecasting and financial governance for the area. Identify emerging risks and opportunities early, agree corrective action and maintain strong controls and compliance.

· Influence senior decisions. Present clear insight, recommendations and options to senior leaders and governance forums. Translate complex analysis into practical decisions and align stakeholders around delivery.

· Lead and develop people. Set a high standard for the finance team, build capability in commercial insight and customer economics, and create an inclusive environment where colleagues can do their best work.

· A recognised professional accountancy qualification, or equivalent senior finance experience.

· A strong record of leading commercial finance in a large, complex consumer-facing business, with experience influencing senior executives and shaping strategic plans.

· Excellent commercial judgement and a track record of turning financial analysis into clear choices, practical action and measurable results.

· Experience evaluating investment returns and customer economics, including the ability to challenge attribution, test incrementality and work with imperfect data.

· The ability to lead through complexity and change, build trusted cross-functional relationships and communicate clearly to different audiences.

· A people-first leadership style, with a commitment to developing talent, raising standards and creating inclusive teams.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here  for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.