At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Guest Services Manager to join our team in London.
Salary: £51,000 per annum
Working Pattern: Monday - Friday, 40 hours per week, 7:30am - 5:30pm
Location: City of London
Key Responsibilities
- Lead and manage the day-to-day delivery of an exceptional 5-star client and guest experience across the site.
- Oversee a team of 14 employees, creating a high-performing, engaged and service-focused culture.
- Take responsibility for the client journey across six reception areas, meeting rooms and hospitality spaces.
- Oversee key business support services, including reception, hospitality, meeting room setup and vending services.
- Ensure all areas consistently deliver the highest standards of service, presentation and attention to detail.
- Lead from the front with a hands-on and proactive approach, supporting the team during busy service periods.
- Manage team performance, development and engagement, including supporting recruitment, training and onboarding.
- Plan and coordinate daily operations, ensuring teams are prepared and appropriately resourced.
- Build strong relationships with clients and internal teams, responding quickly to changing requirements.
- Support and oversee evening client events when required, ensuring a seamless experience from arrival through to departure.
- Report directly to the Head of Customer Experience and support the wider customer experience strategy.
Our Ideal Candidate
- Proven management experience within a 5-star corporate, hospitality, reception or events environment.
- A strong people leader with experience managing and developing high-performing customer-facing teams.
- Passionate about delivering an exceptional and memorable client experience.
- Experience overseeing multiple service areas, such as reception, hospitality, meeting rooms or events.
- Confident managing recruitment, training, team preparation and operational planning.
- A natural relationship-builder with excellent communication and interpersonal skills.
- Highly organised with strong attention to detail and the ability to manage several priorities at once.
- Hands-on, proactive and solutions-focused, with the confidence to lead from the front.
- Comfortable working within a fast-paced, high-profile corporate environment.
- Flexible and willing to support occasional evening events when required.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2509/48712001/52835768/SU #Vacherin
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!