General Manager - Facilities Management
HMNB Clyde | £55k Per Annum + Benefits | ESS Defence, Marine & Aerospace
Are you an experienced operational leader with a passion for delivering exceptional Facilities Management services, leading large teams and driving commercial performance?
ESS Defence, Marine & Aerospace is seeking a dynamic General Manager to lead the delivery of Soft Facilities Management services at HMNB Clyde, one of the UK's most significant Defence establishments.
In this high-profile leadership role, you'll have full responsibility for operational performance, client relationships, financial delivery and people leadership across a workforce of approximately 150 colleagues. Working closely with senior Royal Navy stakeholders, you'll drive service excellence, innovation and continuous improvement while ensuring outstanding customer experiences across the contract.
Key Responsibilities
- Lead the delivery of Soft FM services including Accommodation, Cleaning, Waste Management, Portering, Helpdesk and Front of House operations.
- Build and maintain strong relationships with senior client stakeholders and Royal Navy leadership teams.
- Hold full P&L responsibility, ensuring financial targets, budgets and profitability objectives are achieved.
- Drive operational excellence, contract performance and continuous improvement initiatives.
- Lead, develop and inspire a large multi-disciplinary team, creating a high-performance culture.
- Champion health, safety, compliance and governance across all service areas.
- Identify opportunities for innovation, service enhancements and contract growth.
About You
We're looking for a commercially minded leader who can balance strategic thinking with operational delivery.
You'll ideally have:
- Significant experience in a General Manager, Account Manager, Contract Director, Head of Operations or similar senior leadership role.
- A strong background managing integrated Facilities Management services.
- Proven P&L management and commercial accountability experience.
- Experience leading large operational teams within a complex environment.
- Outstanding stakeholder management and client relationship skills.
- A track record of delivering operational excellence, customer satisfaction and business growth.
- Strong knowledge of health & safety, compliance and performance management.
- A full UK driving licence.
Desirable
- Experience within Defence, Government, Marine, Aerospace or other secure environments.
- IOSH, NEBOSH, IWFM or equivalent professional qualifications.
- Experience managing large outsourced service contracts and transformation programmes.
Why Join ESS?
This is an exciting opportunity to lead a critical Defence contract, influence strategic decision-making, and make a significant impact within one of Compass Group UK's largest and most prestigious sectors.
If you're an inspirational leader with a passion for operational excellence and customer service, we'd love to hear from you.
Apply today and help shape the future of Facilities Management at HMNB Clyde.