We are seeking a polished, professional, and highly organised Fine Dining Ambassador to join our hospitality team within a prestigious corporate environment. This is a dynamic front-of-house role that combines exceptional guest service with a strong administrative focus, ensuring the seamless operation of our Fine Dining and VIP client areas.
As the first point of contact for visitors and senior stakeholders, you will create a welcoming and memorable experience while supporting the day-to-day coordination of bookings, meeting preparations, reporting, and client enquiries. The successful candidate will thrive in a fast-paced corporate setting, demonstrate outstanding attention to detail, and take pride in delivering service excellence to VIP guests and internal clients alike.
This role is ideal for someone who enjoys balancing hospitality and relationship-building with administrative responsibilities and maintaining high standards across client-facing spaces.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM – 10 PM)
Salary: £36,015 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, a food allowance!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Welcome and host VIP visitors and corporate guests.
- Manage Fine Dining reservations and events.
- Coordinate reservations preparations and last-minute client requests.
- Maintain a clear and up-to-date booking calendar and inbox, providing administrative support and booking confirmations.
- Respond to guest inquiries swiftly and knowledgeably, acting as a key point of contact.
- Coordinate closely with the catering team to ensure timely service of food and drinks.
- Liaise with building management, security, and service providers.
- Maintain an exceptional client experience and professional environment at all times.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Personable, confident, and proactive, with experience in hospitality, corporate reception, guest relations, or workplace services.
- Strong organisational skills, excellent communication, and the ability to manage multiple priorities while delivering outstanding customer service are essential.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.