Managing a broad range of executive support activities, you will coordinate complex diaries, travel, meetings, communications and project activity, whilst building strong relationships across the business and with external stakeholders. You will play a key role in driving efficiency, maintaining confidentiality and ensuring the smooth running of day-to-day operations in a fast-paced environment.
This role will be based from our Waterside Support Centre a minimum of 3 days per week.
What you will do:
- Provide primary support to an ExCo member, maintaining a clear understanding of priorities, deadlines, goals and key business objectives.
- Manage complex diaries, meetings, appointments and UK and overseas travel arrangements, ensuring effective planning, coordination and communication.
- Act as a first point of contact for internal and external stakeholders, representing the ExCo member professionally and managing issues as appropriate.
- Coordinate key meetings and events, including agendas, pre-reads, actions, presentations, reports and follow-up activity to ensure timely delivery.
- Support business operations through administration of expenses, purchase orders, communications and project activity, whilst identifying opportunities to improve ways of working.
- Maintain strong stakeholder relationships and keep abreast of business priorities, external developments and key industry contacts.
Who you will be:
- A highly organised and proactive individual who thrives in a fast-paced environment and can effectively manage competing priorities.
- A trusted professional who maintains the highest levels of confidentiality, discretion and professionalism at all times.
- An excellent communicator who can build strong relationships, influence stakeholders and represent senior leaders with confidence.
- A collaborative team player who works effectively across the PA community and broader business network to maximise efficiency and effectiveness.
- Detail-oriented and accurate, with sound judgement and the ability to make decisions whilst working at pace.
- A role model for M&S values and behaviours, acting as a positive ambassador for the business.
What you will bring:
- Significant experience providing executive or senior-level support within a complex and fast-moving business environment.
- Advanced Microsoft Office skills, including Word, Excel, PowerPoint, Outlook and Teams, alongside experience using business systems and emerging technologies such as Copilot.
- Strong diary, email and calendar management skills, with experience coordinating complex schedules, meetings and events.
- Excellent written and verbal communication skills, including preparation of presentations, reports and executive communications.
- Exceptional planning, organisational and project coordination skills, with the ability to manage multiple deadlines and priorities simultaneously.
- Strong stakeholder management skills, with the ability to build relationships, handle sensitive information and operate with discretion and professionalism.
What’s in it for you:
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
- Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.