Customer Care Representative

Join our growing team at Tesco Ireland's new Waterford Customer Engagement Centre.

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is 15.11 per hour moving to 15.91 per hour after 6 months.

As a Customer Care Representative, you'll be the first point of contact for our customers and play a vital role in how we show up at Tesco. You'll use your knowledge, empathy, and problem-solving skills to deliver the right solutions, helping customers quickly and confidently across a wide range of queries.

You'll be at the forefront of our Customer Engagement Centre, creating effortless experiences and living our values every day. This is a great opportunity to build strong customer service foundations, grow your skills, and contribute to delivering our purpose.

Daily starting and finishing times will vary depending on the business need on an ongoing basis, so the element of flexibility is required.

• Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments make
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this

Operational skills relevant for this job:

• Excellent communication skills (both verbal and written)
• Customer service orientation
• Confidence in handling complaints with empathy, patience and sound judgement.
• Adaptability and flexibility in a fast-changing environment.
• A responsible, reliable and solutions-focused approach.

Experience relevant for this job:

• Leaving certificate or equivalent required
• Knowledge of customer service principles & practices
• Team work & working on own initiative
• Strong IT literacy