About the role To support as an administrator for Online portal & deliver quality and reliable service to my customers /colleagues as per agreed Key Performance Indicators/ guidelines What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Responsible for completing tasks and transactions within agreed metrics
- Developing competence to use new softwares
- User Administration - Login issues - User logins, Password reset and First time access for colleagues
- Course Administration- Course issues - Course completion, loading, unable to sign up to the course. Setting up Face to Face and
E-Learning courses
- Site Administration- Manage audience rules and members ,Build and update learning path,etc.
- LiveHelpNow - Live help to colleagues regarding logins, course access and completion, update user profile, resolve tickets raised in
Live Help within 24 hours
-Identifying operational improvements and finding solutions by applying CI tools and techniques
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Provide comprehensive support for learning programs, including scheduling, participant registration, and distribution of training
materials.
- Maintain and update training records and databases to ensure accuracy and /compliance.
- Assist in organizing training events (classroom trainings), including room bookings, equipment setup, and logistical coordination .
- Respond promptly to learner inquiries, providing information and support.
- Assist with administrative tasks related to training evaluations and feedback collection.
- Experience with a strong understanding of learning management systems (LMS) and proficiency in Microsoft Office applications. You will need
- Responsible for completing tasks and transactions within agreed metrics
- Developing competence to use new softwares
- User Administration - Login issues - User logins, Password reset and First time access for colleagues
- Course Administration- Course issues - Course completion, loading, unable to sign up to the course. Setting up Face to Face and
E-Learning courses
- Site Administration- Manage audience rules and members ,Build and update learning path,etc.
- LiveHelpNow - Live help to colleagues regarding logins, course access and completion, update user profile, resolve tickets raised in
Live Help within 24 hours
-Identifying operational improvements and finding solutions by applying CI tools and techniques
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Provide comprehensive support for learning programs, including scheduling, participant registration, and distribution of training
materials.
- Maintain and update training records and databases to ensure accuracy and /compliance.
- Assist in organizing training events (classroom trainings), including room bookings, equipment setup, and logistical coordination .
- Respond promptly to learner inquiries, providing information and support.
- Assist with administrative tasks related to training evaluations and feedback collection.
- Experience with a strong understanding of learning management systems (LMS) and proficiency in Microsoft Office applications. You will need
- Adv MS Office - Excel, Word,
- Having 1-3 of experience working on learning management system will be preferable
- Speed and Accuracy, Planning & Organizing, Process Mapping
- Understanding of Learning Management System