Associate - CEC Operations

Refer to you will be responsible for section

Job Summary:

I provide support to store colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I use my skills and knowledge to resolve the
issue in the most efficient manner, delivering great service.
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key performance metrics
- Resolving issues and queries raised by stores colleagues
- Raising issues with tickets efficiently to minimise impact on store customers
- Delivering my role, and all relevant performance metrics consistently and to agreed quality and reliable service standards
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Taking ownership of the issue and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
- Use my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Identify what is getting in the way and be a catalyst for improvement by highlighting the issues
- Continually developing my skills to be the best I can be in my role
- Identifying operational improvements and finding solutions by applying CI tools and techniques
- Responsible for completing tasks and transactions within agreed performance metrics
- Knows and applies fundamental work theories/concepts/processes in own areas of work


Key people and teams I work with in and outside of Tesco:
People, budgets and other resources I am accountable
for in my job:
Store Colleagues
N/A
CEC operations colleagues

CEC support colleagues
Vendors

Operational skills relevant for this job:
Experience relevant for this job:
Customer service orientation
Customer Service
Basic Microsoft Office e.g. Outlook email
Communicating and working in a team environment
Communication in English - verbal and written

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

When you join Tesco Bengaluru in this role, you'll be employed by Tesco Bengaluru Private Limited, the Tesco legal entity responsible for your employment.